Operations support

A partner who adds to your peace of mind

Endress+Hauser has a network of sales engineering and service personnel throughout the U.S. and around the world. Your first point of contact will typically be your Endress+Hauser sales representative. Your local representative is supported by Endress+Hauser Regional Centers, our project management team and a network of service providers. The Endress+Hauser team provides the support you need throughout the product life cycles. Your task is to manage the instrumentation in your facility in a safe and  profitable way. Our task is to support you with the right balance of services and resources to ensure you achieve this. To be successful, we know you have to increase your competitiveness. As a safe and reliable partner, Endress+Hauser can support your operation and maintenance activities in a cost-effective way. This begins with the optimization of our field instrumentation to your application, combined with engineering of specific solutions to your exact needs. It continues with a range of innovative tools and services to support you during procurement, installation and startup. Whether your facility is just starting to use or is standardized on Endress+Hauser instrumentation the right Endress+Hauser people are there to support you.

 

Sustained profitability of today's chemical enterprise requires management of volatile energy costs, uncertain feedstock and supply costs and tighter operating margins in existing operations. It also requires wise investment in new or upgraded processing and supply chain operations that will yield desired financial returns in the face of increasing global competition. A broad line instrumentation supplier like Endress+Hauser has roles to fulfill in actively supporting chemical producers. We work to supply the measurement instrumentation, application knowledge and operations support which contributes to:

Safety of the personnel and plant
Reliable and effective process and utilities automation
Visibility to the supply chain Reliable equipment specification and supply
Reduced product maintenance complexity and costs

 

Chemical producers and Endress+Hauser are both engaged in:

Finding ways to continually reduce maintenance and support costs
Solving material and energy process measurement problems
Meeting marketing and sales requirements to keep and add customers
More effectively managing the procurement process
Effectively addressing Safety, Health and Environmental requirements
Maintaining financial strength and continually delivering the expected results

In short, Endress+Hauser strives to be "your safe choice”.

 

Regional Center Locations

Facility Field Support

Endress+Hauser Regional Center supports your local salesperson and you Your Endress+Hauser salesperson has an engineering support team behind him. We have designed our regional centers to provide improved support around the U.S. We have staffed them with experts to support you and the Endress+Hauser salesperson in your area.

 

Our Endress+Hauser Regional Centers have:

Inside customer service support staff to handle questions and process orders
Application engineers on staff to ensure questions areanswered quickly and correctly
Resources dedicated to supporting your local salesperson and you
More service technicians for faster response and proactive maintenance, including start-up assistance and training for your maintenance technicians
 Product business drivers, specialists with selected products, to ensure more product experts are available and closer to better support you and your applications

Calling 888-ENDRESS will put you in contact with the appropriate regional center.

To support your facility we have the following services available:

Start-up assistance
Emergency 24-hour phone support
Maintenance contracts
Maintenance training
FieldPro™
On-site service
Field calibrations for flow, pressure temperatureof any manufacturers' instruments
Factory calibrations - Accredited to ISO 17025 Plant audit and maintenance plans (IMS)
Field verifications for flow and open channel flow

On-line support

Help is never more than a few clicks away. On-line support provides the following support services:

Order status
Shipment tracking
Product selection
Help from our technical support team
Return authorizations for factory repair

To access these services, simply visit: www.us.endress.com/us_assistance

 

Manufacturing capabilities in the USA

Web based asset management

Endress+Hauser is continuously investing in manufacturing excellence. Here in the United States we have ISO 9001 certified manufacturing facilities and ISO 17025 certified calibration capability to help us deliver our core competency - the most innovative, highest quality measurement devices. Coriolis, electromagnetic, vortex, ultrasonic - Endress+Hauser has local production to serve the needs of our customers throughout North and South America. Local production is critical in giving us the flexibility to assist our customers with special needs - like quick delivery, at times within 24 hours. Our production facilities utilize state-of-the-art production techniques and manufacturing technologies to ensure the quality of the instrumentation produced, as well as the safety of employees and the environment. Continuous investments in the design and development of computer driven test and assembly equipment allows for quality validation directly in the work cell, while maintaining rapid delivery. We have the capability to provide solutions ranging from a single custom component, to an entire product portfolio. This unequalled breadth of instruments allows our customers to reduce overall costs by partnering with us as a single source supplier.

W@M: 'An E+H strategy that supports all your relevant processes in the application lifecycle' In brief, the main benefits of W@M are that it...

makes all commercial and technical processes transparent and retraceable
supports your processes any time and any place with full information
provides a clear overview of the installed base
uses established Web technologies and open standards
capable of supporting your Asset Management Strategy

View the W@M Presentation

(Flash file - approx. 3.5 min)

 

 

 
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